Following a new international tender process, Printec and Athens International Airport have renewed their partnership for another five years in the provision of Damage Report, Call Center, HelpDesk and ISOC services for the users of the airport company and the wider aviation community.
Printec has already entered into a multi-year partnership with Athens International Airport (AIA) for IT & Telecommunications Systems support, having already completed 10 years of productive cooperation.
AIA’s IT & Telecommunications Systems Business Unit (IT&T BU) Director Alexandros Ziomas said: “The long-standing partnership between the two companies has had a positive impact, as Printec has fully met its contractual obligations and the agreed high level of service required by AIA. In doing so, it has been instrumental in maintaining the high availability of the IT&T services offered both for the airport company and for the entire airport community.”
Georgia Botsika, Printec’s Cluster General Manager for Greece and Cyprus said: “It is a great honour and pleasure for us that AIA has trusted us for 10 consecutive years and now renews its confidence in Printec for the next 5 years in the critical area of IT and telecommunications systems maintenance and support. We are committed to staying committed to delivering on our obligations under this partnership while improving the level of service offered every day in response to the challenges of technology.”
It is noted that, the partnership between Printec and AIA began in 2012, when the two parties entered into an agreement to provide technical support and maintenance services for AIA’s IT equipment. Today, Printec is a valuable partner for AIA in the field of IT Service Management and is certified according to ISO 20000-1 for the provision of IT services.
